Terms & Conditions
These terms cover your use of Merbella Primary Care & Wellness telehealth services. By booking a visit, you agree to them.
Our Services
We provide virtual medical care for adult men and women across Florida. Our care is led by a Board-Certified APRN Family Nurse Practitioner with over 32 years of clinical experience. We serve patients from the Panhandle to the Florida Keys.
Non-Emergency Use Only
This service is for non-emergency telehealth visits only. If you are experiencing a medical emergency, dial 911 immediately.
Appointments
You can easily book your visit through our secure and user-friendly online system at any time. All appointments take place through our secure patient platform, ensuring a safe, private, and convenient experience from the comfort of your home. Our system is designed to make scheduling simple while keeping your information fully protected.
Your Responsibilities
You agree to give accurate health information so we can provide proper care. You are responsible for keeping your login details safe and for showing up to your scheduled visits.
Labs and Prescriptions
We may order labs through Quest or LabCorp if needed. We review results with you and send prescriptions to your pharmacy electronically.
Payments and Billing
You agree to pay for the services you receive. We handle billing through secure online invoicing.
Privacy
We use HIPAA-compliant technology for video visits, messaging, and records. See our Privacy Policy for full details.
Changes to These Terms
We may update these terms at any time. Continued use of our services means you accept the changes.